Shipping policy

At ARCADE EMPORIUM LTD, we aim to process and deliver your order as quickly and safely as possible. Please read our Shipping Policy below for information about our delivery area, estimated delivery times, order processing, and tracking.

ARCADE EMPORIUM LTD
Company Number: 13360093
Address: 75 High Street, Herne Bay, England, CT6 5LQ
Website: arcadeemporium.shop
Email: support@arcadeemporium.shop

1. SHIPPING AREA

We currently ship orders within the United Kingdom only.

We do not currently offer delivery to destinations outside the United Kingdom.

Shipping availability may vary depending on the specific arcade machine, product, and delivery address. Any applicable shipping restrictions will be communicated during the ordering process.

2. ORDER PROCESSING

Orders are normally processed after payment has been successfully received.

We aim to prepare orders for dispatch as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Arcade machines may require additional preparation or handling before dispatch due to their size, weight, packaging, and delivery requirements.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

3. ESTIMATED DELIVERY TIMES

Our current estimated delivery time is:

  • United Kingdom: 3–5 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

Larger or heavier arcade machines may require additional delivery arrangements, and delivery times may vary depending on the product and delivery location.

Actual delivery times may vary due to factors such as:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Delivery address

  • Product size or weight

  • Transportation requirements

  • Circumstances outside our reasonable control

4. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout based on the order, products purchased, and delivery destination, unless a free-shipping promotion applies.

Any applicable shipping charges will be shown before you complete your purchase.

Due to the size and weight of certain arcade machines, delivery charges may vary between products and locations.

Promotional shipping offers may be subject to additional terms and conditions.

5. ORDER TRACKING

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided with your order.

Where tracking is available, the dispatch confirmation will include tracking information or a link to the relevant carrier's tracking service.

Tracking information may take some time to become active after the order has been handed to the carrier.

6. DELIVERY ADDRESS

Please carefully check that your delivery address is complete and accurate before submitting your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If you realize that you have entered an incorrect address, please contact us as soon as possible at:

support@arcadeemporium.shop

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. MISSED DELIVERIES

If the courier is unable to deliver your order, the courier may, depending on its procedures and the circumstances:

  • Attempt delivery again

  • Leave the parcel in an appropriate safe place

  • Leave delivery instructions

  • Take the parcel to a local depot or collection point

  • Request that you arrange redelivery or collection

For larger arcade machines, the courier may have specific delivery procedures due to the size and weight of the product.

Please follow the instructions provided by the courier.

If you experience a problem with a missed delivery, please contact us and we will do our best to assist.

8. DAMAGED, INCORRECT, OR MISSING ITEMS

Please inspect your order when it arrives.

If your order appears to have been damaged during delivery, contains a missing item or component, or contains an incorrect product, please contact us as soon as reasonably possible.

Where possible, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of damaged packaging or products

  • Photographs showing the arcade machine, product, or relevant components, where applicable

Please send this information to:

support@arcadeemporium.shop

We will review the issue and work with you to provide an appropriate solution, which may include a replacement, replacement component, refund, repair, or another remedy where applicable.

Nothing in this policy affects your statutory rights concerning faulty, damaged, unsafe, or incorrectly supplied products.

9. DELIVERY DELAYS

Although we work to meet our estimated delivery times, delays can occasionally occur.

Delays may result from circumstances such as:

  • Courier or postal service disruption

  • Severe weather

  • Public holidays

  • Peak-season demand

  • Transportation disruptions

  • Product handling requirements

  • Other circumstances outside our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information and assistance.

10. INTERNATIONAL DELIVERIES AND CUSTOMS

ARCADE EMPORIUM LTD currently ships within the United Kingdom only.

We do not currently offer international delivery to destinations outside the United Kingdom.

As a result, international customs, import duties, and international delivery arrangements do not currently apply to our standard shipping service.

11. DELIVERY CONFIRMATION

A delivery may be considered completed when the carrier records the parcel or arcade machine as delivered to the delivery address or another location authorized under the carrier's delivery procedures.

If your tracking information shows that a parcel or product has been delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to check with household members, neighbours, building reception, or the courier's designated safe-place or collection location before we investigate further.

12. CONTACT US

If you have any questions regarding shipping, delivery, tracking, or an order, please contact our customer support team.

ARCADE EMPORIUM LTD
Company Number: 13360093
Address: 75 High Street, Herne Bay, England, CT6 5LQ
Website: arcadeemporium.shop
Email: support@arcadeemporium.shop

We are happy to assist with questions regarding your arcade machine, games, accessories, order, and delivery.