Refund policy

At ARCADE EMPORIUM LTD, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to orders placed through our online store.

1. 30-Day Return Window
You may request a return within 30 days of receiving your arcade machine, game, accessory, or other product.

To be eligible for a return:

  • Items must be unused and in their original condition

  • Arcade machines must not have been installed, modified, or used beyond reasonable inspection

  • All original accessories, manuals, cables, and included components must be included

  • Products must be returned in their original packaging where reasonably possible

  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted for return.

2. How to Start a Return
To initiate a return, please contact our support team at support@arcadeemporium.shop

Once your return request is approved, we will provide you with:

  • Return instructions

  • The appropriate return address

  • Return shipping information or a return shipping label, where applicable

Please do not send a product back without contacting us and receiving return instructions first.

For large or heavy arcade machines, additional arrangements may be required for collection or return transportation.

3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.

If you receive:

  • A damaged arcade machine or product

  • A defective product

  • The wrong product

  • Missing components or accessories

Please contact us within 48 hours of delivery at support@arcadeemporium.shop, including clear photographs or videos showing the issue.

We will review the case and work with you to provide an appropriate solution as quickly as possible.

4. Exchanges
We may offer exchanges for:

  • Damaged or defective products

  • Incorrect products received

  • Products with missing components

Exchanges are subject to product availability. Delivery and collection times for replacement arcade machines may vary depending on the product and delivery location.

5. No Restocking Fees
ARCADE EMPORIUM LTD does not charge restocking fees for eligible returns.

However, where applicable, reasonable costs associated with the return, collection, transportation, or handling of large arcade machines may apply in accordance with the applicable terms of the order and consumer law.

6. Refund Process
Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If your refund is approved:

  • Refunds are issued to the original payment method where possible

  • We aim to process approved refunds within 5–7 business days

  • Your bank or payment provider may require additional time to make the funds available

Refunds and deductions, where applicable, will be handled in accordance with applicable UK consumer protection laws.

7. Discounts & Promotions
Refunds will not be issued for discounts, promotional codes, or special offers that were not applied at checkout.

Discounts and promotional codes must be used at the time of purchase and cannot normally be applied retroactively.

Customer Support
For any questions regarding returns, refunds, arcade machines, accessories, orders, or delivery, please contact us:

Business Name: ARCADE EMPORIUM LTD
Company Number: 13360093
Address: 75 High Street, Herne Bay, England, CT6 5LQ
Email: support@arcadeemporium.shop
Website: arcadeemporium.shop

Our team is committed to providing a smooth and professional shopping experience for customers purchasing arcade machines, games, and related products.