FAQ
Frequently Asked Questions
Welcome to ARCADE EMPORIUM LTD. We’ve answered some of the most common questions about shopping with us. If you can’t find the information you’re looking for, our customer support team is always happy to help.
1. What products do you sell?
ARCADE EMPORIUM LTD is your destination for quality arcade machines, games, accessories, and related gaming products. Our collection includes classic arcade machines, retro gaming cabinets, modern arcade machines, gaming accessories, and other products carefully selected to provide enjoyable arcade experiences for homes, entertainment spaces, collectors, and arcade enthusiasts.
2. Do you offer free delivery?
Delivery availability and shipping costs depend on the product and delivery destination. Any applicable delivery charges or free-delivery offers will be clearly displayed during checkout.
We currently ship orders within the United Kingdom only.
3. How long does delivery take?
Most orders are estimated to arrive within 3–5 business days. Larger or heavier arcade machines may require additional delivery arrangements depending on the product and delivery location.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.
4. Can I track my order?
Absolutely. As soon as your order ships, we’ll send you a shipping confirmation email with tracking information where available, so you can monitor the progress of your delivery.
5. What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment options available at checkout. Payment transactions are processed using secure payment technology through our payment providers.
6. What is your returns policy?
If you’re not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Products should generally be unused and returned with their original packaging, accessories, components, and instructions where applicable.
For larger arcade machines, additional return or collection arrangements may apply.
Please refer to our Returns and Refund Policy for full details.
7. What should I do if my order arrives damaged?
We’re sorry if this happens. Please contact our customer support team as soon as possible and, where possible, within 48 hours of receiving your order.
Please include photographs of the damaged product and packaging, together with your order number. We’ll review the issue and work with you to find an appropriate solution.
8. Do your arcade machines come with a warranty?
ARCADE EMPORIUM LTD offers a three-year limited warranty on products sold through our store, unless otherwise stated on the relevant product page.
Warranty coverage generally applies to manufacturing defects under normal use. It does not cover damage caused by misuse, accidents, unauthorized modifications, improper installation, negligence, or normal wear and tear.
If you have a question about warranty coverage for a particular arcade machine or product, please contact our support team.
9. Can I cancel or change my order?
If your order has not yet been processed for dispatch, we’ll do our best to accommodate a cancellation or change.
Please contact us as soon as possible after placing your order, as we cannot guarantee that changes can be made once an order has been processed or dispatched.
10. Do you sell replacement parts and accessories?
For selected arcade machines and products, replacement parts, components, and accessories may be available depending on the product and manufacturer.
If your order is missing a component or you need assistance finding a replacement part or accessory, contact our support team with your order number and product details.
11. Is my personal information secure?
Yes. Protecting your personal information is important to us.
We use appropriate security measures and trusted payment providers to help protect information submitted through our website. Payment information is processed through secure payment systems.
For more information about how we collect, use, and protect personal information, please review our Privacy Policy.
12. How can I contact ARCADE EMPORIUM LTD?
Our customer support team is here to help with questions before or after your purchase.
Email: support@arcadeemporium.shop
Contact Form: Available through our Contact Us page
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
We aim to respond to customer enquiries as quickly as possible.
Still Need Help?
If you couldn’t find the answer you were looking for, please don’t hesitate to get in touch.
Our friendly support team is ready to help with arcade machines, games, accessories, orders, delivery, returns, warranty questions, and other enquiries to ensure you have a positive shopping experience with ARCADE EMPORIUM LTD.